Customer care

How to exchange a item?

You can exchange items within 14 days from the delivery date.
For a quick handling of your exchange, please follow these steps:

Step 1:
Send an email to and include the following information:

  • Order number;
  • Which article you want to send back.
  • Which item you want to receive (article + size).

Step 2:
Pack the exchange item together with the invoice in preferably in the original Kepewear packaging.

Step 3:
Bring the package to your preferred shipping provider and send the package to:

To: Exchange
Zeesluisweg 55
2583DP - S-Gravenhage
The Netherlands

* Do not forget to request a tracking code, to easily follow the parcel.

Your exchange shipment must meet the following requirements:

  • The products must reach us in the good, original and unused condition;

When does the exchange take place?

Upon approval of the receiving exchange item / shipment, the new requested item will be send to you within 2 days.