Customer care

How to return a item?

You can return your order or items within 14 days from the delivery date.
For a quick handling of your return, please follow these steps:

Step 1:
Send an email to and include the following information:

  • Order number;
  • Which article you want to send back.

Step 2:
Pack the product together with the invoice in preferably in the original Kepewear packaging.

Step 3:
Bring the package to your preferred shipping provider and send the package to:

To: Returns
Zeesluisweg 55
2583DP - S-Gravenhage
The Netherlands

* Do not forget to request a tracking code, to easily follow the parcel.

Your return shipment must meet the following requirements:

  • The products must reach us in the good, original and unused condition;
  • Any accompanying gifts must be returned (if not the case, the value of the gift will be deducted from the return amount).

Refund of returns
Upon approval of the return shipment, the outstanding amount will be refunded within 14 days to the account you paid with.